Class: AWS.CustomerProfiles
- Inherits:
-
AWS.Service
- Object
- AWS.Service
- AWS.CustomerProfiles
- Identifier:
- customerprofiles
- API Version:
- 2020-08-15
- Defined in:
- (unknown)
Overview
Constructs a service interface object. Each API operation is exposed as a function on service.
Service Description
Welcome to the Amazon Connect Customer Profiles API Reference. This guide provides information about the Amazon Connect Customer Profiles API, including supported operations, data types, parameters, and schemas.
Amazon Connect Customer Profiles is a unified customer profile for your contact center that has pre-built connectors powered by AppFlow that make it easy to combine customer information from third party applications, such as Salesforce (CRM), ServiceNow (ITSM), and your enterprise resource planning (ERP), with contact history from your Amazon Connect contact center.
If you're new to Amazon Connect , you might find it helpful to also review the Amazon Connect Administrator Guide.
Sending a Request Using CustomerProfiles
var customerprofiles = new AWS.CustomerProfiles();
customerprofiles.addProfileKey(params, function (err, data) {
if (err) console.log(err, err.stack); // an error occurred
else console.log(data); // successful response
});
Locking the API Version
In order to ensure that the CustomerProfiles object uses this specific API, you can
construct the object by passing the apiVersion
option to the constructor:
var customerprofiles = new AWS.CustomerProfiles({apiVersion: '2020-08-15'});
You can also set the API version globally in AWS.config.apiVersions
using
the customerprofiles service identifier:
AWS.config.apiVersions = {
customerprofiles: '2020-08-15',
// other service API versions
};
var customerprofiles = new AWS.CustomerProfiles();
Constructor Summary collapse
-
new AWS.CustomerProfiles(options = {}) ⇒ Object
constructor
Constructs a service object.
Property Summary collapse
-
endpoint ⇒ AWS.Endpoint
readwrite
An Endpoint object representing the endpoint URL for service requests.
Properties inherited from AWS.Service
Method Summary collapse
-
addProfileKey(params = {}, callback) ⇒ AWS.Request
Associates a new key value with a specific profile, such as a Contact Trace Record (CTR) ContactId.
A profile object can have a single unique key and any number of additional keys that can be used to identify the profile that it belongs to.
. -
createDomain(params = {}, callback) ⇒ AWS.Request
Creates a domain, which is a container for all customer data, such as customer profile attributes, object types, profile keys, and encryption keys.
-
createProfile(params = {}, callback) ⇒ AWS.Request
Creates a standard profile.
A standard profile represents the following attributes for a customer profile in a domain.
. -
deleteDomain(params = {}, callback) ⇒ AWS.Request
Deletes a specific domain and all of its customer data, such as customer profile attributes and their related objects.
.
-
deleteIntegration(params = {}, callback) ⇒ AWS.Request
Removes an integration from a specific domain.
.
-
deleteProfile(params = {}, callback) ⇒ AWS.Request
Deletes the standard customer profile and all data pertaining to the profile.
.
-
deleteProfileKey(params = {}, callback) ⇒ AWS.Request
Removes a searchable key from a customer profile.
.
-
deleteProfileObject(params = {}, callback) ⇒ AWS.Request
Removes an object associated with a profile of a given ProfileObjectType.
.
-
deleteProfileObjectType(params = {}, callback) ⇒ AWS.Request
Removes a ProfileObjectType from a specific domain as well as removes all the ProfileObjects of that type.
-
getDomain(params = {}, callback) ⇒ AWS.Request
Returns information about a specific domain.
.
-
getIntegration(params = {}, callback) ⇒ AWS.Request
Returns an integration for a domain.
.
-
getMatches(params = {}, callback) ⇒ AWS.Request
This API is in preview release for Amazon Connect and subject to change.
Before calling this API, use CreateDomain or UpdateDomain to enable identity resolution: set
Matching
to true.GetMatches returns potentially matching profiles, based on the results of the latest run of a machine learning process.
-
getProfileObjectType(params = {}, callback) ⇒ AWS.Request
Returns the object types for a specific domain.
.
-
getProfileObjectTypeTemplate(params = {}, callback) ⇒ AWS.Request
Returns the template information for a specific object type.
A template is a predefined ProfileObjectType, such as “Salesforce-Account” or “Salesforce-Contact.” When a user sends a ProfileObject, using the PutProfileObject API, with an ObjectTypeName that matches one of the TemplateIds, it uses the mappings from the template.
. -
listAccountIntegrations(params = {}, callback) ⇒ AWS.Request
Lists all of the integrations associated to a specific URI in the AWS account.
.
-
listDomains(params = {}, callback) ⇒ AWS.Request
Returns a list of all the domains for an AWS account that have been created.
.
-
listIntegrations(params = {}, callback) ⇒ AWS.Request
Lists all of the integrations in your domain.
.
-
listProfileObjects(params = {}, callback) ⇒ AWS.Request
Returns a list of objects associated with a profile of a given ProfileObjectType.
.
-
listProfileObjectTypes(params = {}, callback) ⇒ AWS.Request
Lists all of the templates available within the service.
.
-
listProfileObjectTypeTemplates(params = {}, callback) ⇒ AWS.Request
Lists all of the template information for object types.
.
-
listTagsForResource(params = {}, callback) ⇒ AWS.Request
Displays the tags associated with an Amazon Connect Customer Profiles resource.
-
mergeProfiles(params = {}, callback) ⇒ AWS.Request
This API is in preview release for Amazon Connect and subject to change.
Runs an AWS Lambda job that does the following:
-
All the profileKeys in the
ProfileToBeMerged
will be moved to the main profile. -
All the objects in the
ProfileToBeMerged
will be moved to the main profile. -
All the
ProfileToBeMerged
will be deleted at the end. -
All the profileKeys in the
ProfileIdsToBeMerged
will be moved to the main profile. -
Standard fields are merged as follows:
-
Fields are always "union"-ed if there are no conflicts in standard fields or attributeKeys.
-
When there are conflicting fields:
-
If no
SourceProfileIds
entry is specified, the main Profile value is always taken.
-
-
-
-
putIntegration(params = {}, callback) ⇒ AWS.Request
Adds an integration between the service and a third-party service, which includes Amazon AppFlow and Amazon Connect.
An integration can belong to only one domain.
. -
putProfileObject(params = {}, callback) ⇒ AWS.Request
Adds additional objects to customer profiles of a given ObjectType.
When adding a specific profile object, like a Contact Trace Record (CTR), an inferred profile can get created if it is not mapped to an existing profile.
-
putProfileObjectType(params = {}, callback) ⇒ AWS.Request
Defines a ProfileObjectType.
.
-
searchProfiles(params = {}, callback) ⇒ AWS.Request
Searches for profiles within a specific domain name using name, phone number, email address, account number, or a custom defined index.
.
-
tagResource(params = {}, callback) ⇒ AWS.Request
Assigns one or more tags (key-value pairs) to the specified Amazon Connect Customer Profiles resource.
-
untagResource(params = {}, callback) ⇒ AWS.Request
Removes one or more tags from the specified Amazon Connect Customer Profiles resource.
-
updateDomain(params = {}, callback) ⇒ AWS.Request
Updates the properties of a domain, including creating or selecting a dead letter queue or an encryption key.
After a domain is created, the name can’t be changed.
Use this API or CreateDomain to enable identity resolution: set
Matching
to true. -
updateProfile(params = {}, callback) ⇒ AWS.Request
Updates the properties of a profile.
Methods inherited from AWS.Service
makeRequest, makeUnauthenticatedRequest, waitFor, setupRequestListeners, defineService
Constructor Details
new AWS.CustomerProfiles(options = {}) ⇒ Object
Constructs a service object. This object has one method for each API operation.
Property Details
Method Details
addProfileKey(params = {}, callback) ⇒ AWS.Request
Associates a new key value with a specific profile, such as a Contact Trace Record (CTR) ContactId.
A profile object can have a single unique key and any number of additional keys that can be used to identify the profile that it belongs to.
createDomain(params = {}, callback) ⇒ AWS.Request
Creates a domain, which is a container for all customer data, such as customer profile attributes, object types, profile keys, and encryption keys. You can create multiple domains, and each domain can have multiple third-party integrations.
Each Amazon Connect instance can be associated with only one domain. Multiple Amazon Connect instances can be associated with one domain.
Use this API or UpdateDomain to enable identity resolution: set Matching
to true.
createProfile(params = {}, callback) ⇒ AWS.Request
Creates a standard profile.
A standard profile represents the following attributes for a customer profile in a domain.
deleteDomain(params = {}, callback) ⇒ AWS.Request
Deletes a specific domain and all of its customer data, such as customer profile attributes and their related objects.
deleteIntegration(params = {}, callback) ⇒ AWS.Request
Removes an integration from a specific domain.
deleteProfile(params = {}, callback) ⇒ AWS.Request
Deletes the standard customer profile and all data pertaining to the profile.
deleteProfileKey(params = {}, callback) ⇒ AWS.Request
Removes a searchable key from a customer profile.
deleteProfileObject(params = {}, callback) ⇒ AWS.Request
Removes an object associated with a profile of a given ProfileObjectType.
deleteProfileObjectType(params = {}, callback) ⇒ AWS.Request
Removes a ProfileObjectType from a specific domain as well as removes all the ProfileObjects of that type. It also disables integrations from this specific ProfileObjectType. In addition, it scrubs all of the fields of the standard profile that were populated from this ProfileObjectType.
getMatches(params = {}, callback) ⇒ AWS.Request
This API is in preview release for Amazon Connect and subject to change.
Before calling this API, use CreateDomain or UpdateDomain to enable identity resolution: set Matching
to true.
GetMatches returns potentially matching profiles, based on the results of the latest run of a machine learning process.
Amazon Connect starts a batch process every Saturday at 12AM UTC to identify matching profiles. The results are returned up to seven days after the Saturday run.
Amazon Connect uses the following profile attributes to identify matches:
-
PhoneNumber
-
HomePhoneNumber
-
BusinessPhoneNumber
-
MobilePhoneNumber
-
EmailAddress
-
PersonalEmailAddress
-
BusinessEmailAddress
-
FullName
-
BusinessName
For example, two or more profiles—with spelling mistakes such as John Doe and Jhn Doe, or different casing email addresses such as JOHN_DOE@ANYCOMPANY.COM and johndoe@anycompany.com, or different phone number formats such as 555-010-0000 and +1-555-010-0000—can be detected as belonging to the same customer John Doe and merged into a unified profile.
getProfileObjectType(params = {}, callback) ⇒ AWS.Request
Returns the object types for a specific domain.
getProfileObjectTypeTemplate(params = {}, callback) ⇒ AWS.Request
Returns the template information for a specific object type.
A template is a predefined ProfileObjectType, such as “Salesforce-Account” or “Salesforce-Contact.” When a user sends a ProfileObject, using the PutProfileObject API, with an ObjectTypeName that matches one of the TemplateIds, it uses the mappings from the template.
listAccountIntegrations(params = {}, callback) ⇒ AWS.Request
Lists all of the integrations associated to a specific URI in the AWS account.
listDomains(params = {}, callback) ⇒ AWS.Request
Returns a list of all the domains for an AWS account that have been created.
listProfileObjects(params = {}, callback) ⇒ AWS.Request
Returns a list of objects associated with a profile of a given ProfileObjectType.
listProfileObjectTypes(params = {}, callback) ⇒ AWS.Request
Lists all of the templates available within the service.
listProfileObjectTypeTemplates(params = {}, callback) ⇒ AWS.Request
Lists all of the template information for object types.
listTagsForResource(params = {}, callback) ⇒ AWS.Request
Displays the tags associated with an Amazon Connect Customer Profiles resource. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.
mergeProfiles(params = {}, callback) ⇒ AWS.Request
This API is in preview release for Amazon Connect and subject to change.
Runs an AWS Lambda job that does the following:
-
All the profileKeys in the
ProfileToBeMerged
will be moved to the main profile. -
All the objects in the
ProfileToBeMerged
will be moved to the main profile. -
All the
ProfileToBeMerged
will be deleted at the end. -
All the profileKeys in the
ProfileIdsToBeMerged
will be moved to the main profile. -
Standard fields are merged as follows:
-
Fields are always "union"-ed if there are no conflicts in standard fields or attributeKeys.
-
When there are conflicting fields:
-
If no
SourceProfileIds
entry is specified, the main Profile value is always taken. -
If a
SourceProfileIds
entry is specified, the specified profileId is always taken, even if it is a NULL value.
-
-
You can use MergeProfiles together with GetMatches, which returns potentially matching profiles, or use it with the results of another matching system. After profiles have been merged, they cannot be separated (unmerged).
putIntegration(params = {}, callback) ⇒ AWS.Request
Adds an integration between the service and a third-party service, which includes Amazon AppFlow and Amazon Connect.
An integration can belong to only one domain.
putProfileObject(params = {}, callback) ⇒ AWS.Request
Adds additional objects to customer profiles of a given ObjectType.
When adding a specific profile object, like a Contact Trace Record (CTR), an inferred profile can get created if it is not mapped to an existing profile. The resulting profile will only have a phone number populated in the standard ProfileObject. Any additional CTRs with the same phone number will be mapped to the same inferred profile.
When a ProfileObject is created and if a ProfileObjectType already exists for the ProfileObject, it will provide data to a standard profile depending on the ProfileObjectType definition.
PutProfileObject needs an ObjectType, which can be created using PutProfileObjectType.
searchProfiles(params = {}, callback) ⇒ AWS.Request
Searches for profiles within a specific domain name using name, phone number, email address, account number, or a custom defined index.
tagResource(params = {}, callback) ⇒ AWS.Request
Assigns one or more tags (key-value pairs) to the specified Amazon Connect Customer Profiles resource. Tags can help you organize and categorize your resources. You can also use them to scope user permissions by granting a user permission to access or change only resources with certain tag values. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.
Tags don't have any semantic meaning to AWS and are interpreted strictly as strings of characters.
You can use the TagResource action with a resource that already has tags. If you specify a new tag key, this tag is appended to the list of tags associated with the resource. If you specify a tag key that is already associated with the resource, the new tag value that you specify replaces the previous value for that tag.
You can associate as many as 50 tags with a resource.
untagResource(params = {}, callback) ⇒ AWS.Request
Removes one or more tags from the specified Amazon Connect Customer Profiles resource. In Connect Customer Profiles, domains, profile object types, and integrations can be tagged.
updateDomain(params = {}, callback) ⇒ AWS.Request
Updates the properties of a domain, including creating or selecting a dead letter queue or an encryption key.
After a domain is created, the name can’t be changed.
Use this API or CreateDomain to enable identity resolution: set Matching
to true.
updateProfile(params = {}, callback) ⇒ AWS.Request
Updates the properties of a profile. The ProfileId is required for updating a customer profile.
When calling the UpdateProfile API, specifying an empty string value means that any existing value will be removed. Not specifying a string value means that any value already there will be kept.